Privacy Policy
Family Chiropractic Chatswood is committed to protecting the privacy of its patients and is bound by the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (as amended from time to time). We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.
This Privacy Policy applies to the collection, use, disclosure and handling of personal information (including sensitive information as defined by the Act) by Family Chiropractic Chatswood, ABN 72 659 711 912 (the Practice), including personal information collected via this website and through your dealings with us in person, by phone, or by any other means.
This Privacy Policy explains, in general terms, how the Practice protects the privacy of your personal information under the APPs.
By accessing or using this website you agree to be bound by this Privacy Policy. If you do not agree, please exit this website and refrain from using its contents.
The Practice may from time to time amend or update this Privacy Policy. Accordingly, you should review it regularly. By continuing to use this website or deal with us, you accept this Privacy Policy as it applies from time to time.
1. Collection
How do we collect information?
The Practice collects personal information:
Directly from you when you contact us by phone, complete an enquiry or booking form, or attend the practice in person; and
From third parties where necessary, including referring practitioners, other healthcare providers involved in your care, and from publicly maintained records where permitted by law.
Personal information is collected and held only to the extent reasonably necessary for one or more of the Practice's functions or activities, including the provision of chiropractic care and related health services.
What type of personal information do we collect?
Personal information collected and held by the Practice may include:
Your full name, date of birth, and contact details (address, phone number, email address)
Health information relevant to your chiropractic care, including current complaints, health history, and prior treatment
Appointment history and care plan details
Payment information
Medicare or DVA details where applicable
Any other information you provide when contacting us, completing forms, or attending the practice
Why we collect personal information
We collect your personal information for the primary purpose of providing and managing your chiropractic care. We may also use it to communicate with you about appointments, respond to your enquiries, and comply with our legal and professional obligations as a registered healthcare provider.
Cookies
This website is hosted on Squarespace. When you visit the site, basic data may be collected automatically, including your IP address, browser type, pages visited, and time of visit. This information is used for website analytics and performance purposes only and is not linked to your identity. You can adjust cookie settings in your browser at any time.
2. Use and disclosure
The Practice may use and disclose your personal information:
2.1 For the primary purpose for which it was collected — providing you with safe and appropriate chiropractic care — and for related secondary purposes you would reasonably expect, including managing your care and communicating with other healthcare providers involved in your treatment;
2.2 To other healthcare providers involved in your care, where you have consented or where it is necessary for your treatment;
2.3 To our practice management software provider (PracSuite), which operates under its own privacy policy and appropriate data security arrangements;
2.4 To regulatory bodies such as AHPRA where we are required by law to do so;
2.5 To investigate, prevent or take action regarding any breach of our terms, this Privacy Policy, any law, or the rights of any person;
2.6 As required or authorised by Australian law or a court or tribunal order.
We will not disclose your personal information to any other party without your consent, except where required or permitted by law.
Direct marketing
We do not use your personal information for direct marketing purposes without your consent. If we send you any health-related communications, you may opt out at any time by contacting us at the details below.
3. Health records
As a chiropractic practice in New South Wales, we hold health records subject to additional protections under the Health Records and Information Privacy Act 2002 (NSW) and the Privacy Act 1988 (Cth).
Health information is stored securely and retained for a minimum of seven years from the date of your last consultation, or until you are 25 years of age if you were a minor at the time of treatment, whichever is longer.
4. Patients under 18
We welcome patients under the age of 18. Where a patient is under 18, a parent or legal guardian is required to provide consent for assessment and treatment. Personal and health information relating to patients under 18 is handled with the same care and confidentiality as adult records.
5. Trans-border data flows
The Practice may transfer your personal information outside of Australia only where:
5.1 We have taken reasonable steps to ensure the overseas recipient does not breach the APPs in relation to your personal information;
5.2 The transfer is necessary for the performance of services to you;
5.3 As required or authorised by law; or
5.4 Where you have provided your consent.
6. Data quality and security
We take reasonable steps to keep personal information accurate, up to date, complete, and secure. Personal information is protected against interference, misuse, loss, and unauthorised access, modification, or disclosure.
Health records are stored in a secure practice management system (PracSuite) with appropriate access controls. Paper records, where held, are stored in locked filing.
When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it, in accordance with our legal obligations.
7. Access and correction
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate or out of date.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the APPs. We will not charge you for making a request to correct your personal information.
If we are unable to fulfil a request, we will provide written reasons for the refusal.
8. Online booking
Appointments are booked through PracSuite, our online booking platform. When you book online, you are providing information directly to PracSuite, which operates under its own privacy policy. We encourage you to review the PracSuite privacy policy before making a booking: pracsuite.com/privacy-policy/
9. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance using the details below. We will endeavour to respond within 21 days and work with you to resolve the matter.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.
Contact us
Family Chiropractic Chatswood 7/7 Kirk Street Chatswood NSW 2067
(02) 9415 4606 chatswoodchiropractic.com.au
This Privacy Policy was last updated July 2026.